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Return & Exchange Policy

Return & Exchange Policy

Protech Kit Zone makes every effort to ensure all goods supplied are of a high manufacturing quality and standard. Should there be an issue with product quality, Protech Kit Zone reserves the right to return the item to the original manufacturer or supplier for inspection before deciding upon an appropriate action.

Returns will be accepted for any item purchased within 7 days of its delivery date if the goods are damaged or faulty. The customer will bear all shipping costs to return the item to Protech Kit Zone. The decision to accept the return lies solely with Protech Kit Zone.

  • All items to be returned MUST retain its outer packaging with all labels and swing tags intact.
  • Swing tag MUST be attached with the shirt. 
  • The item MUST be in the exact condition as it was shipped initially to the customer.

NO returns will be accepted that do not meet the above requirements.

We DO NOT be responsible for sizing issues. We have sizing charts for reference and stress to check and double check before ordering. 

NO return policy on sizing issues raised.

We are UNABLE to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All refunds for accepted returns will be in the form of credit for the item returned. The replacement items will be sent to the customer at Protech Kit Zone’s cost.